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eV3 is a client services platform that extends beyond basic website development.
The service is for clients looking to integrate technologies both online and throughout their organization.
eV3 services take a holistic approach to legacy and emerging technologies and makes competitive advantages flow from the inside out of an organization.
eV3 services require intricate planning and execution. Engaging Data has developed a flexible, phased approach that maps out the entire process from initial planning, development, implementation and monitoring. We've developed this approach from “Best Practice” methodologies developed over years of practical consulting, application design and integration experience.
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Phase 1:
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Define Processes
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Identify Metrics
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Analyze Outcomes
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Identify Assets & Liabilities
Diagram process flows
Pinpoint process bottlenecks
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Service Count
Service Time
Service Cost
Service Percent
Service Errors
Service Waste
Service Accuracy
Service Quality
Service Equality
Service Threshold (max/min)
Service Consistency
Service Validity
Service Acceptance
Service Complaints
Service Flexibility
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Support decision-making
Track Service Levels
Initiate Continuous Improvement
Optimize flow paths
Model enhanced process layouts
Perform dynamic "what if" analysis
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How well and how certain are you that your business is serving your customers most effectively and efficiently?
eV3 Services Platform provides a foundation for the development and tracking of critical business processes and their associated service performance metrics. The platform also lays groundwork for future business process simulation capabilities to better anticipate how future changes can impact business performance and customer satisfaction.
The first step is clearly defining the existing business processes, steps and tasks with a basic workflow diagram and identifying measurable Service Metrics that are key to successful process outcomes.
eV3 services platform often involves a myriad of new and older technologies such as data conversion, web programming, content management systems and document imaging. No matter how dire your technology situation may be, eV3 Services Platform is flexible enough to make competitive advantages flow from the inside out of your organization.
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